This Privacy Policy describes how Listo Labs Inc. (“Listo” “we,” or “us”) collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our “Services”) and when you otherwise interact with us online, such as through our customer support channels or on social media. We may provide different or additional notices of our privacy practices for certain offerings, in which case those notices will supplement or replace the disclosures in this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we may provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you create an account, interact with the homework helper, interact with us, fill out a form or respond to a survey, communicate with us via third-party platforms, sign up for marketing communications from us, request customer support, or otherwise communicate with us. The types of information that we collect directly from you include your name, phone number, email address, your role as a student, parent or guardian, or educator, the name of the school you are affiliated with, and other information you choose to provide. If you purchase a subscription to our Services, we work with a third-party payment processor to process your payment information.
Information We Collect Automatically
We automatically collect information about your interactions with us or our Services, which can vary depending on the type of account you have, including:
- Transactional Information: If you purchase a subscription to our Services, we collect information about the transaction, such as the subscription type, purchase price, and the date and location of the transaction.
- Device, Usage, and Activity Information: We collect information about how you use our Services, including data about the homework sessions started, how long they run, and which tasks were completed. We also collect information about the study materials generated (including flashcards, practice quizzes, and study guides created by student users), and the study goals that students set. We also collect information about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, browser type, unique device identifiers, app version, crash reports, and device settings, as well as information about the dates and times you access our Services and your activity on our Services, such as pages viewed and links clicked.
Information We Collect from Other Sources
We obtain information from other sources. For example, we collect information from your school or educational system when you connect your school account to our Services (such as if you connect your Canvas account). This information includes course enrollments, assignments, due dates, points, grades, scores, submission status, teacher comments, rubric assessments, and course homepage content, such as schedules and instructions.
Additionally, if you create or log in to your Listo account through a third-party platform (such as Google), we will have access to certain information from that platform, such as your name, profile picture, username, and any other information the third-party platform discloses about you, in accordance with the authorization procedures determined by such platform. If you are a student connecting your Google Drive account, we may also read information from documents you submit as homework.
Use of Information
We use the information we collect to:
- Provide, maintain, and improve our Services;
- Process and fulfill your subscription orders for our Services;
- Develop new products and services;
- Personalize your experience with us;
- Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
- Send you marketing communications (see the Your Choices section below for information about how to opt out of these communications at any time); we do not use your information for targeted advertising;
- Monitor and analyze trends, usage, and activities in connection with our products and services;
- Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Listo and others;
- Comply with our legal and financial obligations; and
- Create de-identified and aggregate data that cannot reasonably be linked to you.
Disclosure of Information
We disclose information about you in the following scenarios:
- Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors, and consultants who perform services on our behalf, such as companies that assist us with web hosting, payment processing, fraud prevention, and customer service.
- Schools and Educators. If you connect your account to a school or educational platform, participate in a program offered through a school or other educational organization, we may disclose information to the applicable school, educational organization, or school personnel, including assignments submitted through our Services to your school account, with your consent or authorization as required, interactions that raise potential safety concerns and aggregated or de-identified information that cannot reasonably be used to identify you.
- Other Users of the Services. Students using our Services can provide access to parents, guardians, or tutors. If granted access, those individuals can see certain information relating to the student, such as information about current grades, changes, missing and late assignments, and teacher feedback. Parents, guardians, and tutors are not able to see conversations with homework helper or edit or submit content on behalf of a student.
- Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
- To Protect the Rights of Listo and Others. We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Listo, our users, the public, or others.
- Professional Advisors. We disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Corporate Transactions. We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent or at Your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.
We do not sell your information or disclose your information to third parties so that they can market their goods and services to you.
Data Retention
We store personal information associated with your account for as long as your account remains active. If you delete your account, we will delete personal information related to your account within 30 days unless you log in during this 30-day period, which will cancel the deletion process. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.
Your Choices
Account Information
You can access and correct certain information stored within your Listo account and delete your Listo account at any time by logging in and navigating to the settings page. A school or district may also request deletion of a student account. You may delete individual study items, chats, or notes from within the corresponding pages of the product.
Communications Preferences
You may opt out of receiving text messages or promotional emails from Listo by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account.
Mobile Push Notifications
With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Children's Privacy
Our Services are designed and intended for students who are 14 years of age and older. We do not knowingly collect information from students under 13 years old. If you believe a child under 13 years old has given us data, write to support@studywithlisto.com and we will delete it immediately.
Contact Us
If you have questions about this Privacy Policy, please contact us at support@studywithlisto.com.